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Email Support

Is Fotobounce a web-based application?

Fotobounce is a desktop application that runs on Windows 7, 8, XP, Vista, and Apple OSX 10.5 or newer. Fotobounce maintains your privacy and full control over your photos. We can also deliver a faster and richer experience by running on your local system. You can also have secure access to your photos via the Fotobounce Mobile website or the Fotobounce Viewer product on another desktop or from your Apple or Android mobile device.

How do I access the Fotobounce Roku channel

The Fotobounce Roku channel is private and can be accessed and installed through the Roku website. The current version of the app is 1.3. To get the new Fotobounce channel on your Roku, go to the web URL: https://owner.roku.com/add/DPSAK

How do you share photos in Fotobounce?

Fotobounce allows you to share photos directly with peers, or with major social networks.

  • Connect with peers as fellow “Bouncers” via the Sharing menu
  • Share full resolution images with all friends directly including all associated people tags
  • Upload your photos to Facebook with all of your tagging information
  • Upload your photos to Google Web Albums
  • Upload your photos to Flickr
  • View your photos remotely via the Fotobounce Viewer from a mobile device such as Android, iPhone, iPad or Playbook, or use the Fotobounce Mobile website.

How do you handle my social network login information?

Your login credentials are never stored within Fotobounce. An authenticated login token is stored locally on your Fotobounce desktop computer enabling subsequent logins to Facebook, Google+ or whatever your favorite network is. And we do use SSL (encrypted) connections to transfer data between Facebook or other networks and Fotobounce.

Do you store any of my photos on your servers?

With the Fotobounce Desktop product, the short answer is no – we don’t store any of your data.

When using the remote access feature via Fotobounce Viewer/Fotobounce Mobile or when doing transfers between you and other Fotobounce users with our private peer network, the transfers are attempted to be sent directly and if that fails they go through our proxy server, but data is not stored for any amount of time – we are merely a broker to make the connection work. We use a similar approach to Skype when it connects two users together.

Note that if you email a photo to your Fotobounce inbox, then those photos are temporarily stored on our mail server until you actually download the photo via the inbox feature on the desktop Fotobounce app and then they are deleted.

Will you support Linux?

We did have a version for Linux but Adobe dropped support for Linux with the AIR platform. The Fotobounce user interface runs on top of Adobe AIR so we were not able to continue support for Linux without a rewrite of the user interface.

Can I access my photos on Facebook using Fotobounce

Yes, you can access YOUR photos and the Facebook Pages that YOU manage. As of April 30, 2015, Facebook introduced a new interface for third party developers. With this new version of the API, you are only able to see your photos, photos you have been tagged in, and pages you manage. Access to your friends list and their photos, and non-managed Pages, has been blocked by Facebook.

How can I can have more discussion about Fotobounce?

Feel free to email us: info [at] fotobounce.com.

Technical Forum (read-only)